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What you need to know about Safeco's Wildfire Defense Program

Since 2014, Safeco's Wildfire Defense Program has helped protect policyholder properties threatened by active wildfires. Because clients often look to you, their trusted advisor, before opting in to such a program, we're encouraging agents to familiarize themselves with how the program works and when customers are enrolled.

How it works

The Wildfire Defense Program can provide crews to remove overgrown vegetation, fuel tanks or trash from the property. They may also use temporary sprinkler systems or fire engines and, in some situations, will apply fire-blocking gel to protect homes.

To offer this program, Safeco is contracted with Wildfire Defense Systems, Inc., which maintains a map of Safeco’s policies-in-force within the program footprint and provides Safeco with reports and recommendations during a wildfire. If Safeco makes a decision to trigger the response service for a particular event, Wildfire Defense Systems crews will work with government responders to provide extra mitigation support for eligible Safeco policyholders.

Availability and eligibility

The Wildfire Defense Program is available only to Safeco customers with homeowners or Landlord Protection® policies in designated high-risk wildfire locations in Arizona. Renters and condo policies are not included in the program.

Customer enrollment

When the wildfire response service is triggered, Safeco’s “Callout Team” from the Claims Service Center will contact eligible policyholders to explain the program and offer enrollment. Each time Safeco’s Callout Team contacts one of your policyholders about enrollment, we will also notify you.

More information and resources

The Wildfire Defense Program Agent FAQ can help you answer questions from your customers. If you have questions, please contact Safeco's Callout Team at:

Phone: 888-451-8190
Email:  WildfireDefenseTeam@Safeco.com

Note: Due to the unpredictable nature of wildfire, limitations of resources, safety considerations and instructions from federal, state and local fire officials, there may be instances in which Safeco and Wildfire Defense Systems may not be able to provide these services. Safeco Insurance and its representatives will use commercially reasonable efforts to provide these services. If services are provided, there is no guarantee that these services will prevent damage.

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